FAQ
-
Are the prices inclusive of value-added tax (VAT)? Yes, all prices on our website are quoted in Great Britain Pound (GBP) and include value-added tax (VAT).
-
Are there additional charges? Yes, shipping or customs fees will be displayed separately during checkout.
-
What payment methods do you accept? We accept the following payment methods:
- PayPal
-
Is there free shipping within the United Kingdom? Yes, shipping is free for all orders withinthe United Kingdom.
-
Are there any hidden fees? No, all costs are clearly displayed at checkout.
- How long does it take to process my order?
- Processing time: Orders are processed within 1 business day (Monday to Friday).
- Order deadline: Orders received by 17:00 will be processed the same day.
- Weekend Orders: Orders placed on the weekend will be processed the next business day.
- How long does delivery take?
- Estimated delivery time: 1-3 working days.
- Shipping days: Shipping takes place from Monday to Saturday.
- Note: Delivery times are estimated and may vary due to external influences such as weather conditions or transportation problems.
-
Can I return an item? Yes, customers in United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without giving any reason.
- How does a return process work?
- Return notification: Contact our customer service at info@aristinewear.com with your order number and a detailed return request.
- Return Authorization: After your request is reviewed, you will receive detailed instructions and, if necessary, a prepaid return label.
- How do I pack and ship the item?
- Pack the item securely in the original packaging with all labels and tags attached.
- Please include the return form and any supporting documents or pictures.
- Download and print the return label from the link in our email.
- Who bears the return costs?
- In case of faulty products: There will be no charge to the customer. This applies if the product is incorrect, damaged during shipping or otherwise defective.